Building A Complete Performance Measurement System

Performance measurement tells a story about your work unit’s degree of success in meeting defined objectives. A complete performance measurement system has three components:

  • An organizing framework that links organizational activities, outputs and objectives;

  • A data collection strategy that identifies appropriate measures and data sources;

  • A performance report that organizes and presents performance results in a concise and cohesive manner.

Public sector performance measurement often employs a logic model as an organizing framework. A logic model is a representation of the rationale for the program or organization. A logic model may also be referred to as a strategy map, or results continuum, or performance continuum.

The next component of a public sector performance measurement system is the data collection strategy. A data collection strategy documents measures, indicators, and data sources, identifies responsibility and timing for data collection and reporting, and explains any calculations required to present performance results. Each measure and indicator must be represented in your data collection strategy.

Finally, the performance report organizes and presents performance data in an cohesive fashion, with analysis and explanatory text where necessary for understanding of organizational results.

Producing a useful performance report is the whole point of the structured approach presented here. A properly designed performance report provides information to support management decision-making - e.g. setting priorities, establishing goals, allocating resources. Your performance measurement report will also inform your planning process, to drive continuous improvement in your organization.

See Also:

Free Performance Measurement Guide. This Free Guide contains the information that is the basis of our successful practice in Public Sector Performance Measurement. The Guide is based on our experience working with Public Sector organizations to design, test, and implement practical Performance Reporting Frameworks.

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