Conduct a Performance Measurement Assessment
A Performance Measurement Assessment will tell you where your organization needs to focus its efforts. The assessment will reveal the current status of your results-based performance measurement practices as compared to the reporting requirements and expectations of your organization.
This is a critical first step in focusing your performance reporting on key activities and outcomes. A thorough Performance Measurement Assessment will ensure you don't miss a key result area when creating or renewing your performance measurement framework.
The assessment begins with a review of your reporting requirements, as identified in key business documents. In the Public Service you nay be looking at a somewhat bewildering and sometimes conflicting array including the Program Activity Architecture (PAA),the Departmental Performance Report (DPR), Mission Statements, Strategic Plans, Business Plans, Key Results, Performance Measurement Strategy, concept papers, project charters, and senior executive commitments.
You need to extract from this collection the key management information and reporting requirements that are to be the focus of your measurement regime.
The next step is to examine your current performance measurement and reporting framework and practices. You will evaluate the current reporting regime from the perspectives of completeness of coverage, consistency, and clarity of reporting with respect to the key activities, outputs and desired outcomes identified in Step 1.
Some examples of analytical questions include:
Have key results been identified?
Have measures and inductors been developed for key results?
Are there processes in place to collect and analyse data?
Have roles, responsibilities and a communication strategy for reporting results been established?
How is the information thus gathered used to support better decision-making, planning and management?
A comparison of measurement and reporting expectations with your current practices will identify the gap that needs to be addressed to create a robust and comprehensive performance reporting system.
Finally, you need to develop your plan to make the organizational changes to meet the identified requirements and close the gap. Your plan should include an estimate of time and resources required to implement the changes, including such items as time and cost to revise your performance measurement framework, training for staff, IT support, and possibly outside consulting assistance.
A thorough Performance Measurement Assessment is a key success factor in creating a robust and sustainable Performance Reporting System. Don't start building or renewing your system without taking this step.
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For Further Reading . . .
As with any project, planning for Performance Measurement means establishing the conditions necessary for the success of the initiative. Here's some factors to consider when planning your Performance Measurement project.
Planning for Performance Measurement
Free Performance Measurement Guide. This Free Guide contains the information that is the basis of our successful practice in Public Sector Performance Measurement. The Guide is based on our experience working with Public Sector organizations to design, test, and implement practical Performance Reporting Frameworks.
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